Created 7/28/21

Rev. 1

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How do I reset my password after 90 days?

Step 1 – Verify that you are indeed logged into your computer. 

  1. Click on the start button.  

  1. Once the menu opens up, simply hover your mouse over the icon that looks like a person.

  1. You should see your name. If not, log out of the computer and log back in as yourself.

Step 2 – Once you are signed in, press “Ctrl+Alt+Delete” simultaneously. The screen should change showing the following options:

Step 3 – Click on “Change a Password”. This will cause this screen to come up:

Step 4 – Type in your old password in the “Old password” field. 

Step 5 – When creating a new password, please keep the following in mind:

  1. The password must be at least 14 characters long.
  2. Must contain uppercase and lower case letters.
  3. Special characters or numbers
  4. Cannot contain personal info, name, DOB, etc.
  5. Cannot be the same as your last 10 passwords

Extra information:

Q: “I am receiving a message that the password was not reset due to complexity….”

A: Your password isn’t complex enough, please see step 5.

Q: “It says passwords do not match” A: The new password you re-entered to verify didn’t match.